Find the most frequently asked questions below.
Shipping
How long will it take for my order to reach me?
All of our designs are handmade by order. Upon confirmation of payment, your item will be processed and be ready for shipment within 1-2 weeks.
Once your order is ready, we'll send a tracking number to your registered email address.
All orders, apart from those within Singapore, are shipped using DHL Express or Singapore Post ePacket. For North American orders, DHL Express typically delivers within 2-3 business days.
For additional details, please visit our Shipping Section.
How do I track my order?
We strive to process and prepare each item for shipment within 3-4 weeks from when your order is placed. Once your package is with the courier, you'll receive a tracking number in your registered email.
To monitor the progress of your delivery, please visit our Tracking Page.
Why am I required to pay for customs duties and taxes?
Customs duties and taxes are determined by your country's legal regulations and are the customer's responsibility. These rules and charges can differ widely from one country to another, so we're unable to provide specific estimates for each location. Typically, customers residing in the respective country are expected to handle these fees.
Order Changes/Status
Why have I not received a response to my email?
We truly value your email and inquiries. Our commitment is to respond within 24-48 hours during the regular business week, allowing us to devote ample time to crafting your orders.
Please note that our mailbox is actively monitored from 11am to 5pm SGT. Additionally, our customer service department takes a break on weekends and public holidays.
How can I cancel my order?
To request an order cancellation, please send us an email with the subject "Order Cancellation." We'll do our utmost to accommodate your request. However, orders that have already been processed or shipped cannot be canceled. For more detailed information on this, kindly refer to our returns and exchanges policy on our website.
How can I change an item on my order?
Regrettably, once an order has been processed, we're unable to make changes to it. If your order hasn't been processed yet, reach out to us and we'll see how we can assist. For more information or immediate help, please contact our support team.
How can I change my shipping address?
If your order hasn't been dispatched yet, please email info@an-anthem.com with your updated shipping address, and we'll adjust it for you.
For orders shipped using DHL Express, if your parcel has already been dispatched, you can use the provided link from DHL to modify your shipping details. Please note that there might be additional fees for adjustments due to customer-provided incorrect addresses when using DHL Express.
For orders that opted for standard shipping, we regret to inform that we cannot make changes to the shipping address once it has been shipped out.
Where is my order confirmation email?
We'd recommend checking your email's spam or junk folder first. Occasionally, typos in the email address provided can prevent our system from sending out a confirmation. If you still can't locate the confirmation email, please get in touch via our contact form. Ensure you include the email address you used for the order and both the first and last names of the purchaser, so we can assist you promptly.
Product Inquiries
What is 316L Stainless Steel?
316L Stainless Steel, often known as surgical steel, is a low-carbon variant of 316 steel. It's favored for its luster, durability, and resistance to rust and corrosion, making it ideal for jewelry and high-quality products.
How do I care for my stainless steel products?
Keep your products away from harsh chemicals. Clean them with a soft cloth and mild soapy water. Dry immediately to prevent water spots.
My item says sold out, when will it restock?
If an item is marked as sold out, we appreciate your patience as we work to restock. In the interim, we offer reservations for out-of-stock items. To reserve an item, please send us an email and we will prioritize your order, ensuring it's dispatched before the product is even back for general availability. Typically, products are restocked within a 30-45 day window.
My item is damaged, is it covered under warranty?
We have a 30-day return policy from the date of receipt. If you encounter any issues within this period, reach out to us at info@anthem.com with a clear photo or video showing the defect. Our primary goal is to ensure you have a satisfactory experience with our products. Keeping you happy makes us happy.
Where are the items made?
All products in our store are designed and handmade by Jaren in Singapore.
Store Information
What is the currency used?
All orders are primarily processed in Singapore Dollar (SGD). However, for the convenience of our international customers, our online store detects your location and displays prices converted to your local currency. Please note, this is mainly for those not using SGD and is provided for reference. You'll get a more accurate price in your currency during the checkout process.
Do you offer wholesales or stockist collaboration?
Absolutely. We are always open to discussions regarding wholesale partnerships and stockist collaborations. Please reach out to us at info@an-anthem.com for more details and information.
How can I collaborate with An Anthem?
We are always eager to explore opportunities with like-minded creators. If you're interested in collaborating with us or seeking sponsorship, please send your ideas and details to info@an-anthem.com. We'd love to hear from you!